Living Nonviolent Communication: Practical Tools to Connect and Communicate Skillfully in Every Situation book by Marshall B. Rosenberg

You're about to have an uncomfortable meeting with your boss. The principal just called about your middle-schooler. You had a fight with your partner and it's an hour before bed. You know your next move will go a long way toward defining your relationships with these individuals. So what do you do?
We all find ourselves in situations similar to these, and too often resort to the same old patterns of behavior - defending our need to be right, refusing to really listen, speaking cruelly out of anger and frustration, or worse. But there is another way. Living Nonviolent Communication gives readers practical training in applying Dr. Marshall Rosenberg's renonwned process in the areas he has been most often asked for counsel.