Uncommon Service: How to Win by Putting Customers at the Core of Your Business book by Frances Frei
By Frances FreiUncommon Service: How to Win by Putting Customers at the Core of Your Business book by Frances Frei
Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems. Published By Harvard Business Press on 2012
Book details
- Paperback
- 262 pages
- English
- 1422133311
- 9781422133316
About Frances Frei
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