Successful Help Desk Management in a week book by Jacqueline Chapman
By Jacqueline ChapmanSuccessful Help Desk Management in a week book by Jacqueline Chapman
The help desk, or helpline, is now an everyday part of many businesses. This practical book takes you through the process of setting up a help desk and suggests methods for running it effectively and efficiently. Covers: Deciding what your help desk does; Recruiting and managing help desk staff; Performance measurement; Tools for improved help desk performance; Communications for improved customer satisfaction. Published By on 2000
Book details
- Paperback
- 96 pages
- English
- 0340781742
- 9780340781746
About Jacqueline Chapman
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